1 reviews | Active since Dec 2022
Very Poor Service
The after sales service from Soundlouder is of the very lowest rating that anyone can get. For WEEKS now I have tried to get service from them with absolutely no success. The system they installed in my Land Rover has gone from bad to worse. On installation I was promised FULL aftersales service but this has NEVER happened. The system is only about 7 months old and has started giving problem which now has got serious. Now the system will NOT switch off and is draining the battery on the vehicle which is SERIOUS! I have written emails, sent WhatsApps and made many calls to their office and also their Manager (Chris).....NO LUCK! They seem not to care at all. They don't honor their guarantees. An employee (Jason) is very rude and unhelpful! I even offered to take the vehicle to them ANYWHERE this offer was not even taken up!
Thank you for addressing your issue on this platform. I have had a closer look at the case and investigated the matter and I see the initial reported issue was a camera which needed to looked into and the assistant did advise that a call out fee may be applicable in the event that the issue does not relate to the system based on the description of the fault provided to which you did not accept. As per our policy accessories such as cameras, usb cables and all other items which may be subjected to physical damage are not covered by the warranty therefore a call out fee may be charged if the issue is related to physical damage.
Upon further investigation I do see that a booking was subsequently made to attend to your case and booking invitation sent to your mail and accepted by yourself but upon the arrival of our technicians at the scheduled time you advised the technician that you were away on holiday and booking should be rescheduled for next year.
We do hope you have a blessed holiday and hopefully will be able to reschedule the booking again so that we can resolve the issue you're having
Thank you for addressing your issue on this platform. I have had a closer look at the case and investigated the matter and I see the initial reported issue was a camera which needed to looked into and the assistant did advise that a call out fee may be applicable in the event that the issue does not relate to the system based on the description of the fault provided to which you did not accept. As per our policy accessories such as cameras, usb cables and all other items which may be subjected to physical damage are not covered by the warranty therefore a call out fee may be charged if the issue is related to physical damage.
Upon further investigation I do see that a booking was subsequently made to attend to your case and booking invitation sent to your mail and accepted by yourself but upon the arrival of our technicians at the scheduled time you advised the technician that you were away on holiday and booking should be rescheduled for next year.
We do hope you have a blessed holiday and hopefully will be able to reschedule the booking again so that we can resolve the issue you're having