Pathetic service

Hi Petri 

Thank you for addressing your issue on this platform so that others can benefit. This public platform ensures that we're able turn a negative comment to a positive positive outcome for another person. As previously communicated with you our whatsapp number is handled by our sales team who are able to assist with sales related enquiries as they do not have technicial experience due to not being on the field daily working on practical installations. They often rely on support from our technicians by relating the specific issues you address to assist in resolving the cases for you. It is for this reason that they may not always be able to provide solutions within the expected time frame due to the availability of the technicians being able to review the case in time. In a lot of instances we find that most issues addressed by customers who perform diy installation our technicians have not experienced simi**** issues before as their approach on installation differs to yours. For this reason we often recommend that you take the vehicle to a professional fitment center to install the product for you. Consideration also needs to be made on the fitment center you consider as it may be worthwhile to choose a fitment center that mainly focus on simi**** product offerings ensuring that they're also able to install the products correctly. 

We hope these recommendations will aid you in the installation and do feel free as always to contact us should you need further assistance with anything else