AP
Amanda P
1 reviews | Active since Jun 2015
28 Aug 2023, 13:01
Non existent after sales service, not working correctly
https://www.soundlouder.co.za/ had a new headset fitted on my Chevrolet trailblazer in June 2023. found that the door speakers do not work. i requested that the matter be rectified as soon as possible. countless whats app but to date no after sales service. the radio also does not want to play all music copied over to the radio.
empty promises, no action. rather keep clear of this company until they have learned that after sales service is more important then a quick sale. we are now on 28 August 2023.
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Replies (1)
Sound Louder (PTY) LTD's replyOfficial
28 Aug 2023, 13:23Dear [Amanda],
I sincerely apologize for the inconvenience you've experienced following the installation of the new headset in your Chevrolet Trailblazer in June 2023. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously.
I'm truly sorry to hear that you've been facing issues with the door speakers and the radio's playback functionality. It's disappointing that your attempts to reach out through WhatsApp have not yielded the expected after-sales support and resolution.
Please allow me to take immediate action to rectify this situation. I've already escalated your case to our technical support team, and they will be in touch with you shortly to address the door speaker issue and the radio playback concerns. We are committed to resolving these matters promptly and ensuring that your experience with our products and services meets your expectations.
I understand that this situation has been frustrating and that you expected better from us. We genuinely value your business and your feedback, and we're dedicated to making things right. Your satisfaction is of the utmost importance to us.
Once again, I apologize for any inconvenience you've faced, and I appreciate your patience as we work to resolve these issues. If you have any further questions or concerns, Please do not hesitate to contact us
Thank you for bringing this matter to our attention, and we look forward to restoring your trust in [Sound Louder].
Best regards,
[Jason]
Customer Relations
[Sound Louder]
Sound Louder (PTY) LTD's reply28 Aug 2023, 13:23
Official
Dear [Amanda],
I sincerely apologize for the inconvenience you've experienced following the installation of the new headset in your Chevrolet Trailblazer in June 2023. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously.
I'm truly sorry to hear that you've been facing issues with the door speakers and the radio's playback functionality. It's disappointing that your attempts to reach out through WhatsApp have not yielded the expected after-sales support and resolution.
Please allow me to take immediate action to rectify this situation. I've already escalated your case to our technical support team, and they will be in touch with you shortly to address the door speaker issue and the radio playback concerns. We are committed to resolving these matters promptly and ensuring that your experience with our products and services meets your expectations.
I understand that this situation has been frustrating and that you expected better from us. We genuinely value your business and your feedback, and we're dedicated to making things right. Your satisfaction is of the utmost importance to us.
Once again, I apologize for any inconvenience you've faced, and I appreciate your patience as we work to resolve these issues. If you have any further questions or concerns, Please do not hesitate to contact us
Thank you for bringing this matter to our attention, and we look forward to restoring your trust in [Sound Louder].
Best regards,
[Jason]
Customer Relations
[Sound Louder]