MM
Mogamat M
1 reviews | Active since Nov 2021
28 Oct 2022, 11:09
No response
I am also having major issues wrt feedback and follow up. The chat function just does not get answered and emails dont get responded to. I hav been promised that someone would contact me but nothing as yet. The product is good, but the software update that I was given does not work and I am still waiting for the follow up response. I have even offered to go to them.
Helpful (0)
Replies (3)0
Replies (3)
Sound Louder (PTY) LTD's replyOfficial
30 Oct 2022, 22:29Hi Mogamat
Thank you for using this platform to address this matter. We are in the process of adding a ticket system to enable us to effectively respond to the large volume of enquires we receive daily. One of our technicians will contact you tomorrow to guide you on how to load the firmware update successfully
Thank you for using this platform to address this matter. We are in the process of adding a ticket system to enable us to effectively respond to the large volume of enquires we receive daily. One of our technicians will contact you tomorrow to guide you on how to load the firmware update successfully
Sound Louder (PTY) LTD's reply30 Oct 2022, 22:29
Official
Hi Mogamat
Thank you for using this platform to address this matter. We are in the process of adding a ticket system to enable us to effectively respond to the large volume of enquires we receive daily. One of our technicians will contact you tomorrow to guide you on how to load the firmware update successfully
Thank you for using this platform to address this matter. We are in the process of adding a ticket system to enable us to effectively respond to the large volume of enquires we receive daily. One of our technicians will contact you tomorrow to guide you on how to load the firmware update successfully
MM
Mogamat M's updateReviewer Update
04 Apr 2023, 12:01I have been trying to get some feedback on my order which was processed last yr and I was told the unit would arrive in January 2023...got hold of somebody once who said she would check and get back to me....Its been weeks and I have contacted on multiple platforms (FB, Whatsapp, Email, Webchat) and have received no repsonse.
MM
Mogamat M's update04 Apr 2023, 12:01
Reviewer Update
I have been trying to get some feedback on my order which was processed last yr and I was told the unit would arrive in January 2023...got hold of somebody once who said she would check and get back to me....Its been weeks and I have contacted on multiple platforms (FB, Whatsapp, Email, Webchat) and have received no repsonse.
MM
Mogamat M's updateReviewer Update
04 May 2023, 13:44I was prommised a replacement unit that would enable android auto wireless. The owner himself promised this.
After following up, i was told that the supplier said the unit does not have wireless Android Auto capability. This is months after promises were made specifically for this functionality.
Someone finally got back to me and promised a technician would be assigned. For some reason this person had no record of any previous communications i had with the Sound Louder.
After explaining quite painfully that this was an android auto issue, i was given instructions on how to link my phone to the unit by bluetooth, which is one of the issues that I was having with the ZLINK software that was installed and needed to be assessed.
At one point the person helping me even threatened to not answer my emaisl or set up an apointment as I was getting upset with the substandard feedback and advice I was getting. So much for customer service.
I have been having these issues sine the unit was originally installed last year august.
At the moment, all my communications are being ignored.
A simple phone call would sort out morst of the comms issues, yet...nothing.
Very dissapointing.
After following up, i was told that the supplier said the unit does not have wireless Android Auto capability. This is months after promises were made specifically for this functionality.
Someone finally got back to me and promised a technician would be assigned. For some reason this person had no record of any previous communications i had with the Sound Louder.
After explaining quite painfully that this was an android auto issue, i was given instructions on how to link my phone to the unit by bluetooth, which is one of the issues that I was having with the ZLINK software that was installed and needed to be assessed.
At one point the person helping me even threatened to not answer my emaisl or set up an apointment as I was getting upset with the substandard feedback and advice I was getting. So much for customer service.
I have been having these issues sine the unit was originally installed last year august.
At the moment, all my communications are being ignored.
A simple phone call would sort out morst of the comms issues, yet...nothing.
Very dissapointing.
MM
Mogamat M's update04 May 2023, 13:44
Reviewer Update
I was prommised a replacement unit that would enable android auto wireless. The owner himself promised this.
After following up, i was told that the supplier said the unit does not have wireless Android Auto capability. This is months after promises were made specifically for this functionality.
Someone finally got back to me and promised a technician would be assigned. For some reason this person had no record of any previous communications i had with the Sound Louder.
After explaining quite painfully that this was an android auto issue, i was given instructions on how to link my phone to the unit by bluetooth, which is one of the issues that I was having with the ZLINK software that was installed and needed to be assessed.
At one point the person helping me even threatened to not answer my emaisl or set up an apointment as I was getting upset with the substandard feedback and advice I was getting. So much for customer service.
I have been having these issues sine the unit was originally installed last year august.
At the moment, all my communications are being ignored.
A simple phone call would sort out morst of the comms issues, yet...nothing.
Very dissapointing.
After following up, i was told that the supplier said the unit does not have wireless Android Auto capability. This is months after promises were made specifically for this functionality.
Someone finally got back to me and promised a technician would be assigned. For some reason this person had no record of any previous communications i had with the Sound Louder.
After explaining quite painfully that this was an android auto issue, i was given instructions on how to link my phone to the unit by bluetooth, which is one of the issues that I was having with the ZLINK software that was installed and needed to be assessed.
At one point the person helping me even threatened to not answer my emaisl or set up an apointment as I was getting upset with the substandard feedback and advice I was getting. So much for customer service.
I have been having these issues sine the unit was originally installed last year august.
At the moment, all my communications are being ignored.
A simple phone call would sort out morst of the comms issues, yet...nothing.
Very dissapointing.