TT
Tebogo T
1 reviews | Active since Nov 2021
02 Feb 2023, 00:33
Faulty equipment and bad customer service
I've had the worst experience dealing with this company. The agent (Palesa) convinced me to buy a more expensive car radio that's manufactured locally. As she explained, it was more suitable for my vehicle. Overnight delivery was promised however, took more than a week. I discovered incompatible parts and all labeled in Chinese. When I raised this issue. It took another two weeks to deliver another part. Once installation began, the radio was faulty. It kept blowing fuses. Once this issue was raised, I was ignored.
Helpful (0)
Replies (2)0
Replies (2)
Sound Louder (PTY) LTD's replyOfficial
02 Feb 2023, 06:10Hi Tebogo
Thank you for addressing this matter on this platform. As we aim for transparency I would like to refute the claims made to provide accurate feedback for all those who rely on the information provided here to get clarity. Unfortunately the claims made that the device was delivered faulty is rather untrue. As we rely on the information provided by customers relating to the year model, vehicle description etc when orders are placed and we consider the supp**** information and deliver according to the information provided. Upon delivery you indicated that the plugs sent do not match the vehicle and we requested a picture of the plugs to which we discovered the vehicle had a different harness which does not match the description provided and none of the models listed under ford to which we suggested for us to send our technicians to come and assist you at a cost however you insisted on the harness to be supp**** which we supp**** at no additional cost to you and you installed the system at another fitment center as they were cheaper and the system worked for a short while as per the information provided by yourself and eventually popped a fuse which clearly indicates that the installation is not done correctly and we recommended for you to send pictures of what the fitment center have done so that our technicians can determine the error to which we have not received.
It is important to note that whilst there are many fitment centers out there that offer cheaper prices that does not always guarantee that they can work on every single product in the market and with the advancement of technology and new products there is always a gap in required knowledge.
We are also willing to assist with the installation as we can guarantee that with our technicians experience and product knowledge they would be able to install the product without the need to even swop or replace the unit . We hope you can consider our recommendations and provide us with the information we require to enable us to assist you properly and help you enjoy your new product
Thank you for addressing this matter on this platform. As we aim for transparency I would like to refute the claims made to provide accurate feedback for all those who rely on the information provided here to get clarity. Unfortunately the claims made that the device was delivered faulty is rather untrue. As we rely on the information provided by customers relating to the year model, vehicle description etc when orders are placed and we consider the supp**** information and deliver according to the information provided. Upon delivery you indicated that the plugs sent do not match the vehicle and we requested a picture of the plugs to which we discovered the vehicle had a different harness which does not match the description provided and none of the models listed under ford to which we suggested for us to send our technicians to come and assist you at a cost however you insisted on the harness to be supp**** which we supp**** at no additional cost to you and you installed the system at another fitment center as they were cheaper and the system worked for a short while as per the information provided by yourself and eventually popped a fuse which clearly indicates that the installation is not done correctly and we recommended for you to send pictures of what the fitment center have done so that our technicians can determine the error to which we have not received.
It is important to note that whilst there are many fitment centers out there that offer cheaper prices that does not always guarantee that they can work on every single product in the market and with the advancement of technology and new products there is always a gap in required knowledge.
We are also willing to assist with the installation as we can guarantee that with our technicians experience and product knowledge they would be able to install the product without the need to even swop or replace the unit . We hope you can consider our recommendations and provide us with the information we require to enable us to assist you properly and help you enjoy your new product
Sound Louder (PTY) LTD's reply02 Feb 2023, 06:10
Official
Hi Tebogo
Thank you for addressing this matter on this platform. As we aim for transparency I would like to refute the claims made to provide accurate feedback for all those who rely on the information provided here to get clarity. Unfortunately the claims made that the device was delivered faulty is rather untrue. As we rely on the information provided by customers relating to the year model, vehicle description etc when orders are placed and we consider the supp**** information and deliver according to the information provided. Upon delivery you indicated that the plugs sent do not match the vehicle and we requested a picture of the plugs to which we discovered the vehicle had a different harness which does not match the description provided and none of the models listed under ford to which we suggested for us to send our technicians to come and assist you at a cost however you insisted on the harness to be supp**** which we supp**** at no additional cost to you and you installed the system at another fitment center as they were cheaper and the system worked for a short while as per the information provided by yourself and eventually popped a fuse which clearly indicates that the installation is not done correctly and we recommended for you to send pictures of what the fitment center have done so that our technicians can determine the error to which we have not received.
It is important to note that whilst there are many fitment centers out there that offer cheaper prices that does not always guarantee that they can work on every single product in the market and with the advancement of technology and new products there is always a gap in required knowledge.
We are also willing to assist with the installation as we can guarantee that with our technicians experience and product knowledge they would be able to install the product without the need to even swop or replace the unit . We hope you can consider our recommendations and provide us with the information we require to enable us to assist you properly and help you enjoy your new product
Thank you for addressing this matter on this platform. As we aim for transparency I would like to refute the claims made to provide accurate feedback for all those who rely on the information provided here to get clarity. Unfortunately the claims made that the device was delivered faulty is rather untrue. As we rely on the information provided by customers relating to the year model, vehicle description etc when orders are placed and we consider the supp**** information and deliver according to the information provided. Upon delivery you indicated that the plugs sent do not match the vehicle and we requested a picture of the plugs to which we discovered the vehicle had a different harness which does not match the description provided and none of the models listed under ford to which we suggested for us to send our technicians to come and assist you at a cost however you insisted on the harness to be supp**** which we supp**** at no additional cost to you and you installed the system at another fitment center as they were cheaper and the system worked for a short while as per the information provided by yourself and eventually popped a fuse which clearly indicates that the installation is not done correctly and we recommended for you to send pictures of what the fitment center have done so that our technicians can determine the error to which we have not received.
It is important to note that whilst there are many fitment centers out there that offer cheaper prices that does not always guarantee that they can work on every single product in the market and with the advancement of technology and new products there is always a gap in required knowledge.
We are also willing to assist with the installation as we can guarantee that with our technicians experience and product knowledge they would be able to install the product without the need to even swop or replace the unit . We hope you can consider our recommendations and provide us with the information we require to enable us to assist you properly and help you enjoy your new product
TT
Tebogo T's updateReviewer Update
02 Feb 2023, 08:39Thank you for resplying to my comments. I wish to respond amicably to the points of contention as follows:
When I say the equipment is faulty, it is based on factual observation and application of the product I purchased and received. Installation by your technicians was recommended but was too expensive. Your agent was made aware of the my budget constraints. However, she infromed me that installation is straightforward and should I experience a problem I can consult with a local installer and in-house technical support via whatsapp.
I sent an email to Palesa on Tuesday about the faulty issue and reiterated that consultation with Sould Louder was too costly given the amount already spent (unplanned) as the product I purchased based on agent advise is double from the unit I intened on purchasing initially. That's when communication went cold. I would like to know how do we move forward?
When I say the equipment is faulty, it is based on factual observation and application of the product I purchased and received. Installation by your technicians was recommended but was too expensive. Your agent was made aware of the my budget constraints. However, she infromed me that installation is straightforward and should I experience a problem I can consult with a local installer and in-house technical support via whatsapp.
I sent an email to Palesa on Tuesday about the faulty issue and reiterated that consultation with Sould Louder was too costly given the amount already spent (unplanned) as the product I purchased based on agent advise is double from the unit I intened on purchasing initially. That's when communication went cold. I would like to know how do we move forward?
TT
Tebogo T's update02 Feb 2023, 08:39
Reviewer Update
Thank you for resplying to my comments. I wish to respond amicably to the points of contention as follows:
When I say the equipment is faulty, it is based on factual observation and application of the product I purchased and received. Installation by your technicians was recommended but was too expensive. Your agent was made aware of the my budget constraints. However, she infromed me that installation is straightforward and should I experience a problem I can consult with a local installer and in-house technical support via whatsapp.
I sent an email to Palesa on Tuesday about the faulty issue and reiterated that consultation with Sould Louder was too costly given the amount already spent (unplanned) as the product I purchased based on agent advise is double from the unit I intened on purchasing initially. That's when communication went cold. I would like to know how do we move forward?
When I say the equipment is faulty, it is based on factual observation and application of the product I purchased and received. Installation by your technicians was recommended but was too expensive. Your agent was made aware of the my budget constraints. However, she infromed me that installation is straightforward and should I experience a problem I can consult with a local installer and in-house technical support via whatsapp.
I sent an email to Palesa on Tuesday about the faulty issue and reiterated that consultation with Sould Louder was too costly given the amount already spent (unplanned) as the product I purchased based on agent advise is double from the unit I intened on purchasing initially. That's when communication went cold. I would like to know how do we move forward?