DB
Danie B
1 reviews | Active since Sept 2023
26 Sept 2023, 13:53
After sale service sucks!!!
No Nothing after sale service available from this company. After the installation of the head unit I supp**** with the wiring harness they supp**** the steering function for the telephone is not working. The reverse sensors doesnt work. No video/audio input connected. I was told to contact them on whatsapp and then I will get connected to the installer assigned to me. In my case Tee. Not happening. I'm now being ignored.
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Replies (2)0
Replies (2)
Sound Louder (PTY) LTD's replyOfficial
26 Sept 2023, 14:49We apologize for any confusion, and we value your patience as we address your concerns.
To provide further context, it is important to note that the system itself was supp**** by you, our valued customer. We, however, provided the wiring harness necessary to facilitate its integration. Given this arrangement, there may be certain functions that do not operate as expected, which can be attributed to the fact that the system was originally intended for a different vehicle.
To ensure that all functions work seamlessly, we recommend reaching out to the supplier of the system you provided. They can offer specific guidance and assistance in addressing the issues you are encountering. Our team is also here to support you in coordinating with the system supplier to help resolve these concerns effectively.
Your satisfaction is of the utmost importance to us, and we remain committed to working together to ensure that your system functions optimally and meets your expectations.
If you have any further questions or require additional assistance, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you for your understanding and cooperation.
Best regards,
Sound Louder
Sound Louder (PTY) LTD's reply26 Sept 2023, 14:49
Official
We apologize for any confusion, and we value your patience as we address your concerns.
To provide further context, it is important to note that the system itself was supp**** by you, our valued customer. We, however, provided the wiring harness necessary to facilitate its integration. Given this arrangement, there may be certain functions that do not operate as expected, which can be attributed to the fact that the system was originally intended for a different vehicle.
To ensure that all functions work seamlessly, we recommend reaching out to the supplier of the system you provided. They can offer specific guidance and assistance in addressing the issues you are encountering. Our team is also here to support you in coordinating with the system supplier to help resolve these concerns effectively.
Your satisfaction is of the utmost importance to us, and we remain committed to working together to ensure that your system functions optimally and meets your expectations.
If you have any further questions or require additional assistance, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you for your understanding and cooperation.
Best regards,
Sound Louder
DB
Danie B's updateReviewer Update
26 Sept 2023, 15:33The unit was actually intended for my vehicle the LR Discovery 4. The audio/video portion that came with your harness was never installed. Then I also gave the installer the old harness with the video harness that came with that. I was told everything will work. Doing installations at night time tend to let one rush the job
Everything should work as promised by you. I expect that.
When will the installer come complete the installation?
Everything should work as promised by you. I expect that.
When will the installer come complete the installation?
DB
Danie B's update26 Sept 2023, 15:33
Reviewer Update
The unit was actually intended for my vehicle the LR Discovery 4. The audio/video portion that came with your harness was never installed. Then I also gave the installer the old harness with the video harness that came with that. I was told everything will work. Doing installations at night time tend to let one rush the job
Everything should work as promised by you. I expect that.
When will the installer come complete the installation?
Everything should work as promised by you. I expect that.
When will the installer come complete the installation?