Poor management and administration

The 1st time we went to soulstice spa the person answering the telephone had great difficulty understanding that we wanted to book for 2 people one would be paying and the 2 nd person had a gift voucher. The spa has a great ambience and the girl doing the manicure was good but we spent 4 hrs there having a 30 minute manicure and pedicure.<br> The 2nd time they made a mess up with the booking and so only had 1 person booked. Hence a lot of time was wasted while they fitted the 2nd person in<br> On our 3rd visit we made sure they had the proper booking when they phoned the day before. Today 2 people had a great time while I sat by myself waiting for my manicure and pedicure for almost 2 hrs. I eventually gave up and paid but management didn't even have the courtesy to apologize. They refused to take my American Express card even though they had not warned us and so I was further embarrassed by getting my daughter to pay for her own birthday treat. The attitude of the staff was indifference and even though the manager came to see us she tended to be arrogant and imp**** it was all my own fault. Definitely not the attitude of anyone in a service industry should have.