Double payment, surprise ruined!

<p>We were totally unimpressed by your service at the Soulstice Day Spa at Silver Star Casino. My in-laws paid for a treatment for us so that when we had to pay we would receive a: 'Surprise! It's been paid for!' But no. You went and double charged us and totally ruined our Christmas gift surprise. It has also been 4 days and we have not been refunded after numerous requests that this should be done!!!! This is unacceptable and shows incompetence! Also, while my husband enjoyed his massage, mine was more of a 'rub' with 15 mins of 'waiting' time during the massage so essentially, the treatment was 30mins not 45mins. It was really disappointing. Why are we not being refunded! All in all, we will never be returning and I will ensure the message gets passed on. </p>