CW
Caroll W
1 reviews | Active since Dec 2024
26 Dec 2024, 10:02
Soughted property management group is ***********!!!!
The worst property management group, inconsiderate, *********** and just down right inhumane. We booked a place in Vredehooek, “mont shalom” is the name of the building. Our place was infested with ****roaches, we informed them and requested to be moved to another place or refunded, they were unresponsive and refused to assist. The only communication we had was when we had to call them for an update.Thanks to @airbnb for being on top of their game. The worst experience with Sougthed property management. If they manage the property please do not book, save yourself the trouble.
Helpful (0)
Replies (1)0
Replies (1)
Soughted property management's replyOfficial
28 Jan 2025, 12:26Dear Caroll,
Thank you for your feedback. We understand your concerns and want to provide some context regarding the situation.
On the day you reported the issue, we promptly coordinated a non-toxic fumigation with the service provider at their earliest availability and made you aware of this. Your request for relocation was also noted, and we explored alternative accommodations. However, as it was a peak period with limited availability, options were unfortunately restricted.
We’re sorry for any inconvenience this may have caused. To ensure a smoother process moving forward, we’ve expanded our communications team to address matters more efficiently. We appreciate your understanding and will continue working to provide a positive experience for all our guests.
Kind regards,
Soughted Property Management
Soughted Property Management
Soughted property management's reply28 Jan 2025, 12:26
Official
Dear Caroll,
Thank you for your feedback. We understand your concerns and want to provide some context regarding the situation.
On the day you reported the issue, we promptly coordinated a non-toxic fumigation with the service provider at their earliest availability and made you aware of this. Your request for relocation was also noted, and we explored alternative accommodations. However, as it was a peak period with limited availability, options were unfortunately restricted.
We’re sorry for any inconvenience this may have caused. To ensure a smoother process moving forward, we’ve expanded our communications team to address matters more efficiently. We appreciate your understanding and will continue working to provide a positive experience for all our guests.
Kind regards,
Soughted Property Management
Soughted Property Management