1 reviews | Active since Apr 2018
Soughted property management
If I could give them a minus I would. I dont even know where to begin with this company. I bought an apartment, the previous owner had an agreement with Soughted. Not me, Me as the new owner did not have any contract or agreement with them. When I got to my apartment, it had been rented out, without any communciation with me as the owner. My husband I were so stressed out. Imagine arriving at your apartment and there are people there wihtout your knowlege. This is ********* and *******. Eventually after calling them continuously they arrived, we came into an agreement that their client could stay and they would pay us. I again arrrived to clean the aparment, and once again there were unwanted guests at the apartment without my knowledge, expect this time around, it was three grown men who were very unpolite and did not want to leave. Once again, this was without our knowledge, after I had spoken to management at Soughted and called them to tell them to cancel all their bookings, and they agreed they would cancel bookings on their side, as they had absolutely no right to hire out an apartment without our agreement. Because their guests would not vacate the apartment, we were forced once again to make an arrangement that we get paid out for the remainder of their guests stay. Their guests then continued to smoke marijauna on the premises, and as the owners we received numerous warnings from the estate manager. Soughted did not remove the guests. Once their guests left, the apartment was left in a state, soughted had promised to deep clean the apartment. I had to go in with my own team to clean up the apartment.
This company will not look after your apartment and will not communicate with you.
As a property owner they have ruined the industry for any property management company.
We understand your frustration regarding this situation and would like to clarify the facts. Prior to your ownership, the apartment was actively managed by us under an agreement with the previous owner. We were instructed to keep the calendar open and had ongoing bookings in place.
As soon as we were informed of the transfer, we made efforts to communicate the existing reservations and coordinate with all involved parties. Unfortunately, we were given very little notice regarding the change of ownership and were only instructed at the last minute to cancel bookings. Despite this, we took immediate action to resolve the matter, and you were paid out for any earnings after taking ownership.
Regarding the concerns about the guests, we engaged with the relevant platforms to facilitate the cancellation process as requested and escalated the matter to ensure compliance. We also arranged for cleaning and followed up to ensure the property was attended to.
We regret that this situation was not handled to your satisfaction, but we acted within our capacity based on the information provided to us at the time. We take property management seriously and will continue to ensure that all processes are followed correctly for both owners and guests.
Kind regards,
Soughted Property Management
We understand your frustration regarding this situation and would like to clarify the facts. Prior to your ownership, the apartment was actively managed by us under an agreement with the previous owner. We were instructed to keep the calendar open and had ongoing bookings in place.
As soon as we were informed of the transfer, we made efforts to communicate the existing reservations and coordinate with all involved parties. Unfortunately, we were given very little notice regarding the change of ownership and were only instructed at the last minute to cancel bookings. Despite this, we took immediate action to resolve the matter, and you were paid out for any earnings after taking ownership.
Regarding the concerns about the guests, we engaged with the relevant platforms to facilitate the cancellation process as requested and escalated the matter to ensure compliance. We also arranged for cleaning and followed up to ensure the property was attended to.
We regret that this situation was not handled to your satisfaction, but we acted within our capacity based on the information provided to us at the time. We take property management seriously and will continue to ensure that all processes are followed correctly for both owners and guests.
Kind regards,
Soughted Property Management