RK
Razin K

1 reviews | Active since Dec 2024

10 Dec 2024, 21:23

*********** and extremely unresponsive

An apartment managed by Soughted property management that I had stayed at in Seapoint (22 St. John’s road) was infested with ****roaches. The management agency made little to no effort to correct the issue. They simply sent over a woman with a room fogger, which did not help with the roach issue as it turned out, it was a larger roach infestation of the entire building and the top floor on which the apartment is situated. Attached are pictures of the multiple roaches that I had found around the apartment as well as outside in the courtyard. The agency also neglected to mention that the apartment building’s elevator was not operational (an important point to mention as this apartment was located on the fifth floor). My concerns were all met with delayed responses and no solutions.

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Replies (1)
Soughted property management
Soughted property management's reply28 Jan 2025, 12:52
Official
 Dear Razin,Thank you for sharing your feedback regarding your stay.At the time, we were informed of the lift and ****roach concerns and immediately took action. My co-host arranged for fumigation within the apartment, and we asked the building manager to assist regarding the lift. While we have no control over the building itself, we did all we could from our side by informing the building manager and following up with him.We will continue to drive what we can to resolve any outstanding issues as quickly as possible.Kind regards,
Soughted Property Management