EXTREMELY DISSAPOINTED

In January we had an incident at our house whereby we had a major break-in.We decided to install SOS security, and were suprised as to why all the time when we arm our system ,we would get a call from SOS that it shows panic.I decided to take it up with the HEADOFFICE which finally they sent through a technician on the 31st of March 2015 , to fix the problem.To my suprise the technician confirmed that everything was sorted and it seems like it was not correct because the very day I walked out of the house and armed and got a call from SOS again regarding the panic.I called SOS back and reported the matter once again , to get the installation properly fixed and Eugenia promised to call me back to check if the tuesday the 7th of April was ok for the tecnician to come and get the problem sorted out.Never received a call from her till to date .I have valuable items in my house and expect to be secured in my absence since we are paying for the service.In January the 26th when we had a break in the house we lost items worth over R200,000 and cant afford to loose anything going forward.My husband has to call and remind SOS TO DEBIT their money every month , this is so uncalled for.