Bad customer service and relations

Last year,2017, in the month of December, There was a suspicious disturbance at my parents residency, SOS was contacted to asses the situation- no one had arrived after phoning the call Centre to Inquire the motives were the consultant simply rep**** “what must he do about it”

After voicing my concern on their Facebook page their customer service consultant Petra assured she would contacted me. She missed two appointments we had set- finally after realizing that SOS do not take their customer complaints seriously, I inquired to be advised on the process to terminate their services .

After that I was finally contacted- the excuse was she could not reach me and was constantly trying a different number which is very ironic as she some how found the right number to phone me ??

She constantly spoke over me did not allow me time to voice my concerns was very rude, condescending and obnoxious on the phone!

I feel highly disrespected as a paying customer.

If this is the stance that SOS protectsure takes against dealing with their customers, How could you have confidence that they would respect their customers needs for safety ?

I highly recommend looking at another armed response company if you are looking at SOS as a service provider, their service is non-existent and they customer service is attrocious.

I am Highly disappointed in how a South African company can cater to their local market.