STAFF SUFFER FROM MEMORY LOSS - BAD SERVICE

<p>I had purchased a DSTV decoder and Installation voucher recently. I logged my installation voucher via the Ellies website as per the instruction on the voucher on the 7th of December. On that same day I received a call from Janice at SOS Audiovisual to confirm the installation of my DSTV dish. She then told me that they will do the installation on the friday of the 9th of December, I requested if we can possible do the installation on the Saturday as I work Monday to Friday and will not be able to be at home on the friday to do the installation and no one will be available at home on the Friday. She then told me that she will see what she can do as she is not aware if anyone is in the area on Saturday. Later on in the conversation she told me that it seems as if someone is in the area on the Saturday and that she will arrange for the installation to be done on the saturday. When I asked her for an estimated time that they will be there she told me that she could not provide me with this details and that the driver will phone on the saturday to arrange the time with me. Today Friday the 9th of December I receive a call from Ben at 10:36 to inform me that he is on his way to do the installation. I then told him that I am not at home and had aranged with the call centre to make the installation on the Saturday. I then tried to phone the cellphone number that I received the inital call from with no answer. I then phoned the Ellies Call centre and spoke to Unita who informed me to contact the Call centre at SOS Audiovisual to find out when my installation is booked for. I then contacted the number that Unita gave me and Spoke to Janice again. When speaking to Janice she denies everything that we discussed on Wednesday and then proceeds to inform me that they are fully booked for Saturday and that this will be the only saturday that they will be working before they close for the holidays. So they will only be able to assist in the new year. This is if I want them to install on a Saturday as I work during the week and will not be able to be at home for the installation. I am very disappointed with the service that I have received up until now with regards to this installation as Janice is denying everything and basically telling me that I am lying. I have tried to contact Unita at Ellies to arrange another compony to assist with the installation as I would prefer that SOS Audiovisual not do my installation due to the unorganised system that they work off of as well as the staff that seems to suffer from memory loss. And if this is the way that they treat a paying customer I would prefer to never deal with them. WORST SERVICE EVER!!!!!!!!!</p>