Bad attitude

We had SOS install our PVR on 29 Sep 2015. In Dec our one decoder wasn't working and we didn't call them straight away. My husband went into the roof to look at the dush and noticed that they had used broken parts. When I called in January( 5 days after warranty expired), they did not care. The management was rude and defensive and did not care about bad publicity or complaints! Disgusting how companies think they can treat customers with such bad attitudes!