Wrong treatments booked - more expensive!

I am not usually one to complain, but I feel in this instance I have no choice. On Monday 7 September I booked 2 treatments at Sorbet Douglasdale for Friday as an early celebration for my birthday which was yesterday. Halfway through my massage, I asked the the****** if she will still be using the hot stones as I booked a hot stone massage. She was shocked and told me that it was booked as a normal Swedish massage. And at that stage it was too late to change it. She also mentioned that the lady that booked my treatments did not add her name so they did not know who it was. So I accepted it and she continued with the massage. After that, I had booked a lite facial as i did not have enough time for a full facial. Being my first time at Sorbet, I had trusted them to do the treatments I had booked. Once the facial was done, and I had to pay I had realised that they also booked the wrong facial. For what would have been a 45min facial, I was booked for a 75 min facial at almost double the price!! This is unacceptable! I confirmed my treatments when booking them twice over the phone! I will never go there again!