BC
Brett C

1 reviews | Active since May 2013

14 Aug 2019, 13:32

Worst place ever to go

I phoned and booked for a hair cut and shave Went to the store and was greeted by rude personal behind the desk who acted like they were doing me a favour to be there I was shown to a chair in silence then left there blindly with no one around Eventually a "stylist" came over and preceded to tell me about how he has diarrhea and was not feeling well and may have to "run" to bathroom Was never offered a drink or anything while i was there I had a quick cut which was terrible and left

I went there expecting a relaxing time after listening to the lady on 93.8 tell me about a nice relaxing time they offered to there customers I was the worst experience i have ever had I went to a normal barber after to get my bad haircut rectified I skipped the shave as i wasnt comfortable for them to do it with a razer sharp knife close to my neck I would avoid the stress of going to sorbet for anything I tried calling there help line but always just rings, no-one ever answers it ***

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Replies (3)
BC
Brett C's update08 Oct 2019, 11:30
Reviewer Update
Got a reply from them and was promised vouchers. Still waiting.
Just shows the port service and customer care they offer
BC
Brett C's update08 Oct 2019, 11:30
Reviewer Update
Got a reply from them and was promised vouchers a few weeks ago. Still waiting.
Just shows the port service and customer care they offer
Sorbet Group
Sorbet Group's reply20 Apr 2021, 20:15
Official
Hi Brett, thank you for being in touch and for bringing this to our attention. 

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.