Worst pedi and worst service

I treated myself to a full pedi at Sorbet Constantia on Tuesday is 6 Oct. The beautician was meant to be filing my nails, but filed the skin off my toes! She held my toes so tight when doing the pedi, that I was trying to work out what the pain was from. By the time I came home my toes had been bleeding and it was uncomfortable to walk. That night I woke every time I moved in bed as the sheets touched my sensitive toes. First thing the next morning I phoned to tell them. I was told that it was not acceptable and the manager would be contacting me. Thursday evening I received an Sms from Catherine the owner saying it was unacceptable and she would phone me on Friday. By Saturday evening I had heard nothing, so sent her a picture of my toes where one could clearly see the skin had been broken at the end of each toe. Today, Sunday, no response at all!! Sorbet clearly does not care about customer satisfaction, and after many years of going there, I won't go back! Their the******s don't appear professional at all!!