NP
Nolene P

1 reviews | Active since Dec 2015

31 Dec 2015, 01:00

Worst overall experience

I made a booking for the 23 Dec for a deluxe Mani and Pedi with a vinylux paint. When I got to the salon I asked if I could have a gelish paint done however I was advised that the the****** that would be helping me could not do gelish and there was no one available to help. I then had another the****** start the treatment due to the late arrival of her guest whose was able to do gelish but had to stop when her guest arrived 20mins late. Although not happy I agreed to have a vinylux paint done but the the****** made an absolute mess so I told her to stop. The pedi was none the better....I ended off with clumpy polish painted over my cuticles and a nail that was not repaired though I asked her to fix it twice. Not even a week later my nail Polish is chipped and my feet are rough due to the fact that she did not file my feet properly. To make matters even worse I sat at the salon looking at several ladies chatting at the reception during the time of my pedicure and not once did the receptionist make any connection to the fact that I requested gelish and someone could have helped while I had my pedicure. This was the most disappointing experience I have ever had at sorbet!!!

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Replies (1)
Sorbet Group
Sorbet Group's reply31 Dec 2015, 18:29
Official
Hello Nolene1,

Dear Nolene

Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.

We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.

Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager