1 reviews | Active since Mar 2016
Worst manicure and pedicure ever
I had a manicure and pedicure (\quickie\") this morning at the MontClare branch of Sorbet and I have never seen such a poor job done. Not only are most of my nails (hands and feet!) filed SKEW, but my toenails have been cut so short that they are uncomfortable, they aren't even the same length on each foot. I told the nail tech at least four times that she was filing my nails skew, but the told me first \"don't worry about the shape, just look at the length\", but then \"well, your nails just grow skew\". ??. I'm sorry, but while I may have less than perfect nails I came to sorbet to have them professionally shaped and painted. I have never in my life had such ugly nails after a \"professional\" (and expensive) manicure. And after asking not once, but four times! for her to fix them only to be told that I was wrong and just couldn't see it. I now have skew nails that are all different lengths, most are too short, and feet uglier than they were before my pedicure. I couldn't even look the staff in the eye when I paid and left. I certainly wont be visiting sorbet again, what a waste of time and money."
Dear Laura
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Laura
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
