1 reviews | Active since Dec 2015
Woodlands Sorbet, bad service and attitudes
I had been given a voucher from my mother for use at Sorbet. I wanted to have a quick pedicure with normal nail polish as well as have my eyebrows threaded and lash and eyebrows tinted. From arriving I was immediately disappointed. The only person to do threading was busy and would be for the next 20 minutes so I had to opt for wax which I don't really like. They started with my pedicure which was not the standard I'm use to from the other branches I go to. Once the pedicure was almost finished, I was rushed resulting in the nail polish bubbling and not painted well . This was only properly noticed when I left. I was also told incorrect pricing when waiting and waiting for my eyebrows to be done. The lady helping me with the price information was now getting cheeky and rude with me as I tried to explain what I was told and priced. I ended up leaving with no eyebrows stuff done and nails I could have done a better job at home. I am so upset I was given this voucher to use to pamper myself before my up coming wedding. it is like u flushed my mums gift down the toilet . I am extremely upset, disappointed. I now have to redo my nails and do my own eyebrows. Highly upset and angry.
Dear Ashleih
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Ashleih
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
