JW
J W
1 reviews | Active since Mar 2023
18 Jul 2023, 15:57
Why is sorbet trying to delete my truthful messages
Why is hellonpetwr taking my important information off when I am not at fault. Sorbet promised to pay me back look
Good day Mam
My apologies for that random amount. I have escalated the matter to the area manager to discuss refund with the owner and we will revert back to you as soon as possible.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Thandokazi Ngobeni
Helpful (0)
Replies (4)0
Replies (4)JW
This mail come from Thandokazi Ngobeni
National Guest Relations Manager
She paid me R250 but I paid sorbet over R2000 what are they hiding. This statement should not be dismissed. They must promise to pay me back the proper amount. I have no idea what R250 was for?
Good day Janice
J W's updateReviewer Update
18 Jul 2023, 16:04This mail come from Thandokazi Ngobeni
National Guest Relations Manager
She paid me R250 but I paid sorbet over R2000 what are they hiding. This statement should not be dismissed. They must promise to pay me back the proper amount. I have no idea what R250 was for?
Good day Janice
Thank you for your mail. I am sorry for your loss.
Please share your banking details so I may request a refund from the store owner.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
| Thandokazi Ngobeni
National Guest Relations Manager
National Guest Relations Manager
JW
J W's update18 Jul 2023, 16:04
Reviewer Update
This mail come from Thandokazi Ngobeni
National Guest Relations Manager
She paid me R250 but I paid sorbet over R2000 what are they hiding. This statement should not be dismissed. They must promise to pay me back the proper amount. I have no idea what R250 was for?
Good day Janice
Thank you for your mail. I am sorry for your loss.
Please share your banking details so I may request a refund from the store owner.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
| Thandokazi Ngobeni
National Guest Relations Manager
National Guest Relations Manager
Sorbet Group's replyOfficial
19 Jul 2023, 08:44Good day, J Westover
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Sorbet Group's reply19 Jul 2023, 08:44
Official
Good day, J Westover
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
JW
J W's updateReviewer Update
19 Jul 2023, 13:30I wish to state that Thandokazi Ngobeni
National Guest Relations Manager of the Sorbet group has done a fantastic job in assisting me professionally.
She had kindness regarding my deceased brother. She should be highly recognized for good service and be awarded an increase.
Thank you Thandokazi for understanding me.
National Guest Relations Manager of the Sorbet group has done a fantastic job in assisting me professionally.
She had kindness regarding my deceased brother. She should be highly recognized for good service and be awarded an increase.
Thank you Thandokazi for understanding me.
JW
J W's update19 Jul 2023, 13:30
Reviewer Update
I wish to state that Thandokazi Ngobeni
National Guest Relations Manager of the Sorbet group has done a fantastic job in assisting me professionally.
She had kindness regarding my deceased brother. She should be highly recognized for good service and be awarded an increase.
Thank you Thandokazi for understanding me.
National Guest Relations Manager of the Sorbet group has done a fantastic job in assisting me professionally.
She had kindness regarding my deceased brother. She should be highly recognized for good service and be awarded an increase.
Thank you Thandokazi for understanding me.
Sorbet Group's replyOfficial
20 Jul 2023, 09:42Good day, J Westover
Thank you for the positive review.
Kind regards,
Sorbet Group
Thank you for the positive review.
Kind regards,
Sorbet Group
Sorbet Group's reply20 Jul 2023, 09:42
Official
Good day, J Westover
Thank you for the positive review.
Kind regards,
Sorbet Group
Thank you for the positive review.
Kind regards,
Sorbet Group