VK
Vee K
1 reviews | Active since Dec 2013
02 Dec 2021, 16:21
Why do we book appointments when they are not adhered to????
What is the point of booking an appointment when you will go and have to sit and wait??? I had a 16h00 appointment, I went in earlier at 15h00 to find out if they had an opening so I could do the treatment earlier. They were fully booked which I understood so i continued with my shopping. I went back at 15:55 and waited till 16:30 for someone to be available to do my treatment. I am very annoyed, why take appointments that you cannot service??
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Sorbet Group's replyOfficial
03 Dec 2021, 08:39Good day Vee,
We apologize for what has happened. Thank you for bringing this to our attention, we have escalated this to our guest relations team. A representative will be in contact with you to provide an amicable solution.
Kind regards,
Sorbet Group
We apologize for what has happened. Thank you for bringing this to our attention, we have escalated this to our guest relations team. A representative will be in contact with you to provide an amicable solution.
Kind regards,
Sorbet Group
Sorbet Group's reply03 Dec 2021, 08:39
Official
Good day Vee,
We apologize for what has happened. Thank you for bringing this to our attention, we have escalated this to our guest relations team. A representative will be in contact with you to provide an amicable solution.
Kind regards,
Sorbet Group
We apologize for what has happened. Thank you for bringing this to our attention, we have escalated this to our guest relations team. A representative will be in contact with you to provide an amicable solution.
Kind regards,
Sorbet Group