CR
Christian R
1 reviews | Active since Dec 2019
19 Dec 2019, 16:38
When the branch dont know what appointment
I made an appointment. Upon arrival. I was told my appointment is for the following day. After travelling quite far for this. I was very dissapointed. Only to be called back. 20 minutes later by the same branch. Telling me I missed my appointment. And that it is too late to come now.
What on earth is this?. This is by far. The worst customer service incident that i have ever experienced.
I cant say anymore without swearing. Sorbet Man The Grove. Please get your staff in order.
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Sorbet Group's replyOfficial
20 Apr 2021, 01:39Hi Christian, thank you for being in touch and for bringing this to our attention.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart
Sorbet Group's reply20 Apr 2021, 01:39
Official
Hi Christian, thank you for being in touch and for bringing this to our attention.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart