What sort of service is this??

3 of us booked a Power hour session at Sorbet Brigh****er for 9am last Saturday. Arrived at 8.55 to find the store still closed and all the staff inside busy doing each other's hair. Waited until 9 for store to open, but no go. Eventually at 9.05 banged on the door and told them we had 9am appointment but was told to wait. Doors opened at 9.10 and then the person who as doing my nails decided she would do another client first - so instead of a power hour I had about a 1/2 hr. What a disappointment. Mani was done very shoddily and by Sunday afternoon my friend's nail polish was all off - she could literally peel it off. By Monday morning my polish was all chipped off as well. This was not a cheap session, each of us paid R500 for this shoddy work. Never going back there again, that's for sure. Oh, and what is it with the ladies having to follow trailer park trash like the Kardashians on the telly and having to turn around every few seconds to see what is happening? Sorbet, you have lost my business, that's for sure