1 reviews | Active since Mar 2014
What's the point of repeating!
ONE report per Supplier will be accepted in a 5 day period.* WHAT HAPPENED?<br> <br> I called on Monday to make an appointment for a Medi Pedi and a Hot stone massage. In that very order! I then went to the store after work that same day to pay for the treatment in advance for it was a gift and repeated myself to the same person who I had spoke to earlier in the day and told her to first do the Medi pedi AND THEN the Hot stone massage. All of that for nothing!!! For she booked it the wrong way around. So all my efforts were in vein! And all she could say was. Sorry I must have misunderstood you. It's one thing misunderstanding the first time but when you look at me in my face and tell yes I'll book it that way and it doesn't happen that way is NOT ON! I am VERY mad for she didn't even look sorry! <br>
Dear Kalsey
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Kalsey
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager