Violent and aggression by a nail technician at Sorbet HARTBEE****RT DAM

Hello I have been visiting Sorbet Hartbeesport in the North West province. I had such a bad experience. I had my done my acrylic nails done a week before my birthday and it was lifting after 4 days. I was asked to reschedule my nails for fixing the day of my birthday. The nail technician named Tshego was arrogant and aggressive. She initially did not soak off and redo. Just did what she wanted to do with me. She just started a fill when the nails were already lifting badly. She then used pink acrylic instead of the clear acrylic that was originally used. Things went really bad when she started squeezing my fingers tight and buffing my nails really hard and fast and even filed my skin around my nail. I asked her to please stop and that she is hurting me. I asked her to stop on that hand and continue with the other hand because I needed a break between hands. The reason being is I am declared disabled by specialist neurologist. I suffer with Fibromyalgia, auto immune disease and cervical spondolysis with radiculopathy and bipolar mood disorder. My hands give up due the problems from my spine. I lost my job at Eskom at an age of 39 and was medically boarded. When I asked her to stop she refused to even though I informed her off my disability and she said she won't stop her work to give my hand a break. I then got off my chair and started to defend myself. She then became violent and aggressive. Four staff members had to hold her back from beating me up. She threatened me verbally as well. She did all of this in the presence of my 8 year old child who was traumatised. The other staff members refused to call the owner of the store after I pleaded. I then ran outside to get help from security from Village Mall. They stood at the door. I had to finish my nails because it was half done and it was done on my birthday and for my birthday party. None of the other staff agreed to for 30 minutes until the owner forced someone to. The owner also spoke to me and sided her staff. She said she heard me complain previously. Yes I did because I had my hands and nails done for almost R900 and I even did chrome nail art. When it was not up to standard I had a consumers right to complain. The owner has never contacted me since then and has not even apologised. That staff member needs to be disciplined and trained to do her work and also needs anger management s****s. By the way my nails was in such bad condition after a week and still started to lift. I will not go to Sorbet branches in future and I will just stick to the professionals at Placecol