very dissapointing experience

i am very disappointed in the service that we got from the Sorbet at mall@reds today. my daughter which is still in primary school had her nails done, and without me as her mom being there (she was accompanied by her grandparents) she was treated with very little respect. what was supposed to be a great experience for her just turned into a disappointing one. she called me several times saying she felt uncomfortable with the staff not being friendly with her and they didn't understand what she wanted although it was explained even by myself. she just video called me, and she showed me her nails, it looked really untidy and rushed - as what she explained her experience was. this was supposed to be a wonderful experience for my daughter - that's what one pays for to have great service and great nails and a wonderful experience and now i have to go home and try and "save" her nails