VERY DISAPPOINTING

I went to Sorbet yesterday (20 August 2024) and bought 3 items worth R520. Went out of the shop and went back again & it was hardly 10min, for a refund because I had something urgent that needed me to get a refund of that money. The lady at the front desk was so rude to me, giving me an attitude and I requested she call her manager. She did, the Manager (Louise Garnett/Gamett) told me they do not issue out refunds but they can issue out a voucher. I told her I don't want the voucher as I wanted the money. She then then rudely told me I must go their website because it is written in their Ts&Cs. I did but it says nothing about a voucher, instead it says items should be returned within 10 days, provided they're still sealed! The manager refused to take my items back saying & I quote "you can take the matter forward and see where that gets you" and dropped the phone.

Disappointed is an understatement!! Some of the staff are very rude, including the manager, Louise Garnett/Gamett! For a store of its caliber, this shouldn't be the treatment given to paying customers!