Very bad service

I went to Sorbet Brigh****er Commons on Sunday 29 March to have a new set of Acrylic french tips done. (I booked the appointment well in advance). The nail tech was late by 45mins of my original time booked. The next day I realized that the tips were so badly put on with huge gaps at the back between my own nail and the tip and all the acrylic was starting to lift after 1 day. I made another appointment for today, 31 March as the nail tech was off yesterday. I get there only to be told after making a booking she cannot help me cause she needs to do something else for her client before me. They could only soak it off and i needed to come back tomorrow. This is shocking service...what is the point of making an appointment long in advance, the tech running late and than rushing giving me a terrible rushed job and then not even having the decency to apologise and refusing to help me after I made a second appointment. I will never ever use Sorbet again...so much for all the notices up that if your not happy you don't have to pay...I have now paid R380 for absolutely nothing.