Very bad attitude

I was absolutely shocked by the rude attitude of Palesa at Sorbet Grayston yesterday - After having botched my nails twice in a row , she had the audacity to make out that it was my fault that she messed up. She even proceeded to say "This is the last time that I do your nails". I cant believe her cheek - she acts as if she is the owner of the business and has the right to chase clients away !