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Eloise E

1 reviews | Active since Jul 2015

19 Apr 2025, 10:42

Utterly disappointed in Sorbet Phototherapy Mask

I bought a Sorbet Phototherapy Mask as a treat for my birthday in January, from Clicks. After a short while it stopped charging properly and would switch off after a minute of use. Now I have to have it plugged in via a USB cord to be able use it. I think a much cheaper mask from Temu or Takealot would have been much better quality. I am utterly disappointed.

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Replies (1)
Sorbet Group
Sorbet Group's reply20 Apr 2025, 05:12
Official
 
Good Day

Thank you for bringing this to our attention. We’re so sorry to hear about your experience. We’ve escalated your concern to our Guest Relations team, who will reach out to you directly to assist in resolving this matter. 
Warm regards,
Sorbet Group