cB
claire B
1 reviews | Active since Oct 2020
01 Jan 2024, 09:45
Use only if you have to
I've given this spot 3 visits but no more It is.always shanbolic noisy staff, everyone on their phones no greeting .... terrible customer service. The staff are loud and the bookings disorganised. No introduction. Always ask.2x what you're coming for?! Despite booking in person and the salon confirming on text and taking your number. Staff always in a rush and the end of the day appointment seemed like they are doing you a favour. Not cheap not cheerful just centrally situated. Use only if desperate. Ps I sent them a mail prior re service and didn't receive a response. Claire
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Replies (1)Sorbet Group's replyOfficial
05 Jan 2024, 09:11Good day, Claire
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Sorbet Group's reply05 Jan 2024, 09:11
Official
Good day, Claire
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
