Unsatisfied customer

My experience at the Blue Hills branch was nothing but disappointing and I would never go there again. Firstly my appointment was for 13h00 so another technician started filing my nails and mind you I went to do a nail but it took almost 2 hours. they started at 1pm and was done at 14h50. I moved from one tech to another , the tech was hurting me so badly when she was filing and she hurt my cuticles and they were actually inflamed and had small spots of blood. I could not even reach into bag to look for stuff as they are so sensitive and it just hurt. I sent a whatsapp message which was rep**** to and was told the Manager would contact me, I didnt receive any call and then decided to reach out again and was told that the manager and the franchise manager was not available . today I received a call from the Manager who offered for me to come get cuticle ointment to put on, how does this make it right when I have been applying cuticle oil throughout the day. She wasnt even well spoken or professional in any way. Further to that i made a mistake and sent the complaint through to the crowthorne branch and even though it was not meant for them, the service i got was exceptional. The Manager reached out as well as the Franchise Manager yet it was not even their store. The nail salon is run like a ****a shop with the nail technicians talking to each other screaming across the salon while you getting your nails done. I would appreciate it if the Franchise Manger called me. Thank you, Reshma