1 reviews | Active since Aug 2009
Unsatisfactory service
I have my nails done all the time by another company and they always last until my next visit. Unfortunately due to unforeseen circumstances I had to cancel my appointment with my regular nail technician. As I was going on holiday I wanted to get my nails done beforehand. I managed to get an appointment on the 14th December at Watercrest branch. I can’t remember the name of the lady who done my nails, she was very polite but was unable to do any of the nail art that I would have liked. Anyway, long story short, I got my nails done. Imagine my dismay , when a week later one nail fell off. I went back to the branch and to their credit they fitted me in and repaired it, but at a cost of R45. Now here I am 2 weeks and 2 days later and 3 nails have cracked and the one that they repaired is coming off again. As previously mentioned my nails last the whole duration between visits with no sign of chipping or cracking, I will never recommend Sorbet to anyone.
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
