Unprofessional, noisy and not relaxing at all

On arrival I was greeted with blank expressions from the receptionists. I then had to explain why I was there, although I made a booking for a facial more than a week prior. They eventually determined that I was Tebogo's client and I proceeded to fill out a form which turned out to be the wrong form<br> When we eventually could commence with the treatment, the pillow for my head was removed and the treatment was completed without one. Throughout the treatment Tebogo continually got up and would leave the room for a couple of minutes at a time. Each time she would enter or leave the room the door would be closed with a loud bang. Midway through the treatment, she decided that the treatment must change and without proper discussion of which I was also not made aware of any price changes.I feel these changes should have been discussed before the treatment was even started. Treatment felt rushed and not professional <br> Throughout the treatment one could hear the other staff members chatting loudly and it sounded like I was in a kitchen rather than a beauty salon. <br> Overall it was a very unpleasant experience and not relaxing at all. Definitely not what I had in mind when I booked a treatment