CB
Christine B

1 reviews | Active since Mar 2010

17 Nov 2019, 17:29

Unprofessional finish from Sorbet Ballito

Sorbet Ballito. I took my cousin from Germany with me for a pedi. The lady who worked on her made no attempt to converse with her or make eye contact. For myself I requested a simultaneous mani and pedi. This appeared to be problematic, as there was no space for 2 people to work on my nails at the same time. It was quite claustrophobic! The pedi wasn't bad (apart from the technician smudging the same nail, twice), but I could have done a better job myself with the mani. My nails were all different lengths, the product they used was old and thick and the top coat had a "tideline", i.e. it was not neatly app**** to the edges of my nails. I found the result hugely unprofessional, went home and removed the nail polish, filed my nails to the same length, and redid the polish. I will never set foot in Sorbet again.

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Replies (1)
Sorbet Group
Sorbet Group's reply20 Apr 2021, 19:45
Official
Hi Christine, thank you for being in touch and for bringing this to our attention. 

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.