Unprofessional conduct

I’m sharing my experience at Sorbet Rosebank Mall(Salon) as it was genuinely disappointing from start to finish. I went to do my nails 15/03/2026.

I went in for a nail service and was not satisfied with the outcome, as it did not reflect what I had requested. When I raised this during the appointment and asked for corrections, I got the impression that the nail technician became irritable, which made the situation uncomfortable. At that point, I still felt my concerns were not properly addressed.

Within two days(17/03/26), the nails began lifting and falling off, which confirmed my concerns about the quality of the service.

I reported the issue and returned to the store, where a refund was processed.(19/03/2026)

However, what stood out most was how the situation was handled. Before the refund was issued, I was taken aside by the store owner and accused of fabricating my complaint to get my money back. I found this inappropriate and unprofessional, as I was raising a genuine concern based on the service I received. I didn't need to lie as their refunds policy confirmed I can still get a refund within 7 days.

The interaction escalated to the point where I was told I was being disrespectful and was threatened with security being called to remove me from the store. This was particularly concerning, as I remained calm and was there to resolve the matter.(Have proof)

While the refund was processed, the overall experience — from the service itself to the way I was treated — fell far below what I would reasonably expect.

This is my personal experience, shared to inform others. I hope this branch reflects on both service quality and how customer concerns are handled.