SK
Siyasanga K

1 reviews | Active since Oct 2020

13 Mar 2022, 14:29

Unprofessional and bad service at Sorbet Bryanston Shopping Centre Upper Level- Ballyclaire

I visited the Sorbet in Bryanston on Ballyclaire on the 5th of March. The one at the upper level. I had not visited this branch in over 1 year. The ladies I was used to had gone on maternity leave. The reception ladies present were not friendly at all, they were cold and not engaging or welcoming. The lady who did my hands was so rude. She expected me to lift the gel machine myself every time i needed to exchange my hand. The pedi i had was also not relaxing at all, very quick and not effective vs what i get at Sorbet Riverside. They did not have black nail polish for my feet so i ended up doing dark grey. By far the worst experience I have had. I will not be returning. Not at all the sorbet experience i am used to.

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Replies (1)
Sorbet Group
Sorbet Group's reply14 Mar 2022, 08:12
Official
Good day Siyasanga, 

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department. A representative will be in contact with you.

Kind regards, 
Sorbet Group