Unpleasant dealings with Sorbet

Went to have Gelish app**** at the Sorbet Ballito Bay branch. The the****** didn't do a good job at all, even after I asked her to please pay more attention to the edges and the finishing. When I asked for a cup of coffee I was told that the lady is on lunch, and when my the****** asked the lady sitting behind the counter to please assist she was told in a very unprofessional way that that was never going to happen. It was really overall a very unpleasant experience.<br> I raised my concern on the Sorbet website, with Taz emailing me back that the issue had been escalated to the branch. I got a call from someone at Sorbet Ballito apologizing, and offering me a refund. I was impressed by the manner in which the issue was dealt with. Especially since I had to have my nails redone somewhere else the next day. <br> Unfortunately it tuned out to be nothing more than lip service as I am still waiting for them to acknowledge receipt of the email I sent them almost 3 weeks ago.<br> Not following through on a promise made, adds insult to injury.