BO
Beverley O
1 reviews | Active since Oct 2013
07 Nov 2015, 08:45
Unkept appointment!
I called Sorbet on he 06/11 and made an 8am appointment for the following morning. The salon was closed when I arrived. At 8:20 I got out my car and spoke to 2 ladies who were working there and who also were waiting for someone to open. I asked if they could call someone and find out what time the keys would arrive as I had another appointment to get to. They shrugged their shoulders AND PROCEEDED TO WALK AWAY. No apology, no attempt to find out what out what was happening, no attempt to try and fix anything. They were so aloof that I was quite dumbstruck. A mistake in the appointment book may happen from time to time but that bad attitude is something else.
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Sorbet Group's replyOfficial
09 Nov 2015, 08:41Hello Bevlom,
Dear Beverley
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Beverley
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply09 Nov 2015, 08:41
Official
Hello Bevlom,
Dear Beverley
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Beverley
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager