MM
MF M
1 reviews | Active since Feb 2020
10 Dec 2021, 09:31
Unacceptable service
I am so disappointed with Sorbet Hartbee****rt - phoned on Tuesday at 09:46 to make a booking for today at 15:00 for several different treatments. I was told the booking was made and that I would receive a sms confirmation.
Since I never received an SMS I phoned this morning to confirm my booking and was told no booking was made and that they are now fully booked.
This is the third time that I’ve had similar issues with Sorbet Hartbee****rt. Their service is completely unacceptable and unprofessional and I will not recommend for anyone to make use of them.
Helpful (0)
Replies (3)0
Replies (3)
Sorbet Group's replyOfficial
10 Dec 2021, 10:18Good day MF,
We apologize for what has happened. We have escalated this to our guest relations team. A representative will be in contact with you.
Kind regards,
Sorbet Group
We apologize for what has happened. We have escalated this to our guest relations team. A representative will be in contact with you.
Kind regards,
Sorbet Group
Sorbet Group's reply10 Dec 2021, 10:18
Official
Good day MF,
We apologize for what has happened. We have escalated this to our guest relations team. A representative will be in contact with you.
Kind regards,
Sorbet Group
We apologize for what has happened. We have escalated this to our guest relations team. A representative will be in contact with you.
Kind regards,
Sorbet Group
MM
MF M's updateReviewer Update
13 Dec 2021, 16:00Thanks to Sam Blues from Sorbet Head-office for reaching out and for listening to the concerns I have. Also thanks to Kgomotso for trying to assist in an almost impossible situation. Appreciate all the calls, messages and emails.
MM
MF M's update13 Dec 2021, 16:00
Reviewer Update
Thanks to Sam Blues from Sorbet Head-office for reaching out and for listening to the concerns I have. Also thanks to Kgomotso for trying to assist in an almost impossible situation. Appreciate all the calls, messages and emails.
Sorbet Group's replyOfficial
13 Dec 2021, 17:16Good day,
Thank you for your feedback. We are pleased to hear that the representatives were able to assist.
Kind regards,
Sorbet Group
Thank you for your feedback. We are pleased to hear that the representatives were able to assist.
Kind regards,
Sorbet Group
Sorbet Group's reply13 Dec 2021, 17:16
Official
Good day,
Thank you for your feedback. We are pleased to hear that the representatives were able to assist.
Kind regards,
Sorbet Group
Thank you for your feedback. We are pleased to hear that the representatives were able to assist.
Kind regards,
Sorbet Group