turning a disaster into a positive

I went to Sorbet Fourways for the very first time and found that my booking was taken wrong and the lady who did my nails never even introduced herself her exact words with a facial expression was shooo a soak!!! and then she did my nails and left me for the other lady to continue who even didnt greet me,I had to greet her,she also didnt introduce herself.To cut a long strory short they treated me like they were doing me a favour,BUT WHEN I REPORT TO THE MANAGER-She was very courteous,she listened and made up for a bad experience and that counts for a great manager,I was never going back to Sorbet but that changed my mind,Even though I wont go to Fourways mall but because of her I will still go to Sorbet.