BS
Bearded S

1 reviews | Active since Aug 2020

09 Dec 2023, 11:49

Treatment

I went on the app and booked the facial that is listed from Sorbet Man at Clearwater mall and got the notification on the app and a sms confirming that the appointment was accepted

Got the salon and then I get told that they don't offer that facial after it was available and I got confirmation

Shocking after driving all the way for a booking and then I am not able to get the treatment

It's the first time I booked at Clearwater after I normally go to Sandton and Bryanston as it's where I stay but they did not have space Today

A whole 45 min x 2 drive for the above, disappointed

0
Replies (1)
Sorbet Group
Sorbet Group's reply11 Dec 2023, 12:31
Official
Good day, Twakkie SA

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards, 

Sorbet Group