Took the money, no gift card

I bought a gift card , I paid from a UK debt card, as I had just moved here last week , and the reason I bought it was to ease my mother in law. So the money goes off my account, I message sorbet on the day after because no gift card has been received. Nothing , I send another message on the Tuesday , 3 days after I’ve paid , I get nothing , I send another and I finally received a message from Tracy , telling me I needed proof of my payment, so I send a screen shot of the payment , not good enough.I then send a blanked out bank statement so as not to disclose all me information of my transactions or remaining balances ... not good enough .., so I just send the whole ****** thing with everything for show ... I then ask Tracy 4 times if the money being paid into there account was sufficient... 4 TIMES! Eventually I get told it’s with the technical department and they’ll let me know if MY PROOF , OF MY MONEY I HAVE PAID , is worthy of a blooming gift card!!!!!!! I paid on the sorbet site , I used the one time pins and security checks as everyone ? But my money is with them , and they won’t acknowledge it... so my money , the sentimental value of the card , and the time of our lives have past, we are now 10 days down the line ... and NOTHING ... I implore you and all my mates that I will pass this to, rather buy a bottle of wine , or a boutique hotel get away then the Russian roulette of knowing if your money will be acknowledged and the gift card will go to your desired person ...