1 reviews | Active since May 2011
Time no problem
Good day,<br> I received a sms to say for my birthday I get 50% off any treatment,within 1 week.I booked at The Club on Wednesday for today at 12pm as this is my lunch time.I cancelled my lift to work as I will need to go out for lunch which I usually don't do.Very excited for my treatment.Got there and I can see all the pedicure chairs are occupied and not nearly close to finished.At 12:10 I asked what time I will be helped as my appointment was for 12:00 when I was told sorry they are still busy and will be another 5 - 10 minutes.I am VERY dissapointed as this is my 2nd visit to the branch.In December when I went there everyone was so proffessional and my the****** went over the time with 2 minutes and I was moved to a chair in reception as the next client was there so why was I treated like this?Will not visit again and very dissapointing!
Dear Rene
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Best regards,
Dear Rene
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Best regards,