LC
Lisa C
1 reviews | Active since Nov 2015
14 Jul 2021, 17:19
This company does not stand by it's word.
I have been a Sorbet customer since it first opened and have spent a small fortune there (I have three daughters too so you can imagine). Yesterday I made a decision to purchase two skincare products on the basis of an offer of a 20% discount. When I opened the emailed invoice today, I received only 10%. I was told by head office that there is nothing they can do about it. Sad that I will not be returning to Sorbet, I cannot support a company that doesn't stand by it's word.
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Sorbet Group's replyOfficial
26 Jul 2021, 11:07Hi Lisa, we are sorry to hear about your disappointment. Our retail promotion was 10% off for 2 products. The T&C'S stipulate this: https://www.sorbet.co.za/retail-up-to-20-off-salons/
Get up to 20% off your favourite products:10% OFF when you buy 2 +Products15% OFF when you buy 4 + Products20% OFF when you buy 6 + Products
Apologies again, and we hope to see you again.
Get up to 20% off your favourite products:10% OFF when you buy 2 +Products15% OFF when you buy 4 + Products20% OFF when you buy 6 + Products
Apologies again, and we hope to see you again.
Sorbet Group's reply26 Jul 2021, 11:07
Official
Hi Lisa, we are sorry to hear about your disappointment. Our retail promotion was 10% off for 2 products. The T&C'S stipulate this: https://www.sorbet.co.za/retail-up-to-20-off-salons/
Get up to 20% off your favourite products:10% OFF when you buy 2 +Products15% OFF when you buy 4 + Products20% OFF when you buy 6 + Products
Apologies again, and we hope to see you again.
Get up to 20% off your favourite products:10% OFF when you buy 2 +Products15% OFF when you buy 4 + Products20% OFF when you buy 6 + Products
Apologies again, and we hope to see you again.