Theft

I went to sorbet to have my nail done after a week 2 of the nails fell off I then went to the store to advise them what happened. I was gifted a complimentary voucher which I did not know had an expiry date that was my own fault I didn't read the terms and conditions. I went to canal walk to redeem my voucher by buying sorbet products I was then told I can not use the voucher for products only treatments. COVID happened and my voucher expired in 2022 I then emailed Sorbet to find out if they could renew my voucher as I never used it they rep**** saying no sorry it can not be renewed also it was already used this was my Reply to them " Good day,

I hope you are doing well.

I finally found the email in the spam box to ref #

SOR031072

The email says I used the Voucher in 2021 which is not true.

I went to canal walk Dry bar and bought a number of Sorbet products. I then gave the girl the voucher and she said Sorry the voucher is not working because items are only used for treatments and not Sorbet products she then cancelled the order and I was only able to buy a few things.

Please investigate who stole my voucher at the store as I did not use it. If you go back to the camera for that day you will see I only bought Sorbet creams and stuff, the rest was put back cause I could not get it on my voucher.

I would never ask for my voucher to be renewed if I had used it because I know you would be able to pick it up.

Also please let me know what treatment does it say I got in 2021

Kind Regards Samantha

And this was the reply I got from Nthabiseng NK who CCd the Specialist Ammaarah MO

Thank you for your response.

Kindly note with regards to the voucher in question, the voucher is a complimentary voucher which was issued in the year 2019 and with our terms and conditions vouchers are valid for 3 years from date of purchase / issuing.

Please note the voucher has unfortunately expired and cannot be re-instated.

Should you require any further assistance, please do not hesitate to contact us.

Now please explain to me how that is answering my question.

I then sent a msg advising that they have not answered my question only to be rep**** with the same answer.

How can they not understand my question yes I accept that the voucher will not be renewed but someone used it at the store that day I think it was one of the workers coz they were the only people I gave the code to. Horrible service received from the start what a waste of my money