The Grove Mall Sorbet Branch = Rude, rude and rude!

My wife made an appointment at The Grove Mall, Equestria/Wilgers, Pretoria branch for a wax, soak off and gellish on her toe nails, for Saturday, 30 April 2016, 11:30 am. The appointment was made telephonically on Wednesday, 27 April 2016, around 01:00 pm. She cannot remember the person whom she spoke to who confirmed and lodged the appointment. When my wife arrived at The Grove Mall Sorbet branch, she was informed that the appointment was never officially lodged and therefore they could not help her. I sincerely understand that people make mistakes. However, my wife said that the staff of The Grove Mall Sorbet branch was not in the least compensating, understanding nor helpful. I am sure that I do not have to explain the ethos of why women "treat" themselves to a session at a Sorbet store. My wife has had a grueling two weeks of work related stress, and was in a high spirit with the thought of a session at The Grove Mall Sorbet branch. Only to be told that she can simply not be helped and received no apologetic response from the staff, what so ever. NONE. Do you understand what damage this does not only to the branch, but also to your brand image? Does your staff understand that your clients are women, that pay money for a service, that enjoy the services rendered by you, and that most certainly can have a negative influence on your holistic brand image by means of bad publicity via word of mouth or social media? I look forward to your response regarding this matter. Kind regards, Gerard Gouws, ***, ***