LH
Lisa Hayes-Foley

1 reviews | Active since Sept 2012

02 Feb 2015, 16:52

Terrible threading experience

I booked in for a threading appointment on the 1st of February and was assigned Nolene as my the******.<br> <br> I assumed that she would just neaten up my brows neatly, without taking any extra off or thinning them in any way. I was very wrong.<br> <br> When she had finished my brows were half the width they used to be. I pointed this out to her and she offered to fix them. I'm not sure how she would've gone about fixing them as it's not like she could've grown the hair back for me.<br> <br> What upset me more was that I was still made to pay for the botch job.<br> <br> I am sad as I have never had a problem with threading my eyebrows at Sorbet in the past. Now I am reluctant to return as I don't want my brows to have a repeat of this scenario.<br> <br>

0
Replies (1)
Sorbet Group
Sorbet Group's reply03 Feb 2015, 11:43
Official
Hello cherry_lisa,

Thank you so much for letting us know about your disappointing experience at Sorbet.

We have referred your feedback to the owner of the store who will be in touch with you ASAP.

We can assure you that your feedback will not go unnoticed.

Kind Regards
Courtney Fuhr
Guest Relations Manager

Best regards,